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Case Study
CMW Cleaning Services

CMW is a fast-growing cleaning and waste management business and James, the MD, was getting out of his depth with HR. He took advantage of our unlimited advice and tailor-made documents, gained more confidence with his management decisions and, with Employsure, has an edge over his competitors.

Challenge

CMW is a rapidly-growing cleaning and waste management business in NSW. James, the MD, had increased the number of staff from 15 to 25 and was borrowing HR templates and policies from friends and other businesses to cope. Before Employsure came along, he was not confident about what procedures to follow or how to handle employee troubles – it was a matter of “Google and guess”.

James knew the chances of a workplace dispute were increasing. So he googled “HR consultants” and Employsure was the obvious first choice.

What we did

James spoke to an Employsure consultant and engaged us in October 2014. We immediately reviewed his business and provided comprehensive, tailor made documentation so he knew he was compliant with relevant employment law and legislation. James had immediate access to our advice line for valuable, practical advice whenever he needed it.

James could rely on receiving immediate, commercial advice 24/7. He says he never waited for more than 2 minutes to talk to an advisor and continued to use our service for everything from terminating an employee who took leave without permission to checking wage rates.

The Result

PROTECTION

James feels he is very protected overall and considers the monthly fee a small price to pay for protection and unlimited services. James now has peace of mind, with a systematic business structure that saves him administration and time.

EASY TO USE

He found it easy to implement the Employsure documents and was impressed by the fact they were tailor-made for his business. None of his employees minded signing new contracts, in fact, he thought it gave them confidence in him as a businessman.

PEACE OF MIND

Employsure continues to give him confidence in following correct processes and this has taken away the uncomfortable and stressful side of managing employees, especially complex Fair Work rulings. He can also relax knowing he is covered by insurance for any workplace claims.

COMPETITIVE ADVANTAGE

When tendering for new CMW business, James uses Employsure as a selling tool because he knows his competitors do not have the same workplace relations backing and this gives him a great advantage.

UNLIMITED SUPPORT

The biggest benefit for CMW is having a cost effective support system 24/7, 365 days a year, so James can speak to somebody at any time. It allows him to be a proactive leader, not a reactive one.

GOOD PARTNERSHIP

Employsure is a good fit with CMW because of its value proposition of one service provider, one invoice, solution orientation. CMW continues to use Employsure for all workplace relations, workplace health and safety and HR support services.

www.cmwservices.com.au

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