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Policies, Procedures & SafeguardsAugust 27, 2014
In sunny suburbia over the weekend Frenches Forest Virgin Gym experienced a 4yr old turn wild in the gyms crèche. Eva Ness, 2, was viciously assaulted by an older infant whilst under the supervision of Virgin Active V-Club staff. The staff notified the mother that Eva had bite marks on her body, but when Kristel Ness found her daughter she had a black eye, swelling, bite marks, scratches and was not wearing any pants.
When the mother asked the operations manager why she was missing her clothes he responded with “children just take their clothes off…” and just brushed it off. The parents of the child were furious over the incident and the lack of supervision. Taking to the media with interviews on channel 7 and posting photos of Eva’s injuries on the Northern Beaches Facebook page.
Based on the amount of physical harm to the girl it was obvious that she must have been screaming out in pain for some time, but the supervisors did not witness the assault because it happened out of their line of sight. The crèche failed their duty of care and has rectified this by suspending the 4yr old from the crèche, closing off the blind spot soft area where the incident took place and sincerely apologising to the family.
When the incident occurred is just so happened that the gym was looking to hire a new crèche manager. The day to day operations of a gym for example is vast and employers need to make sure that they are looking out for patrons safety using exercise equipment but also that the crèche has proper child to supervisor ratio. As employers you need to make sure that you have the correct policies and procedures in place to ensure that you uphold a certain level of care. Staff are the keys to the smooth and thorough operations of a business. Ensuring that they follow procedure is paramount. If you would like to review your current employment policies or procedures call Employsure on 1300 651 415 or fill in the form below.