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Success Story – More time for the Family Business

Success Story – More time for the Family Business (Last Updated On: September 1, 2015)

Enoteca Sileno is Australia’s oldest importer, distributor and wholesaler of authentic Italian food and wine. The business was established in the 1950s – Here is what they’ve learnt since becoming a client of Employsure.

Rosemary Portelli and her husband John run the business and, they were worried about employment relations and had HR questions. With such an established culture, Rosemary was presented with a problem. She said it was a lack of confidence when dealing with HR problems, company moral and offering the right employment information to her employees.

Rosemary felt stuck until she contacted Employsure. She has now been a client for 18 months and her confidence and knowhow has boosted since then.

Enoteca Sileno updated their paperwork, and are confident they have the correct policies and procedures in place to make sure her and her husband are doing the right thing by their employees as well as protecting their business from employment claims and disputes.

Rosemary has more time which had previously been taken up with HR issues and she also provides information to her staff which she knows is 100% correct. She relies on Employsure’s 24/7 advice line whenever she has any doubt.

The result

QUALITY ADVICE

Advisers have helped clear up a lot of misunderstandings in the company and Rosemary is reassured by being able to “get straight on the phone”, 24/7. She says we have always provided quality advice in any situation.

CONTINUITY

One “huge plus” is the fact Rosemary does not have to repeat herself each time she calls. Since all her details are listed on the system, she receives continuity of advice each time she rings.

CORRECT ANSWER

Rosemary, like many business owners, is too busy to know all the awards and pay rates in her industry. She relies on Employsure to give her the correct answer.

PEACE OF MIND

Having the correct documentation in place with employees has given Rosemary complete peace of mind they will no longer “do the wrong thing” by her.

COMPANY SUPPORT

Thanks to Employsure’s continual advice and support, Enoteco Sileno has become stronger again and Rosemary is grateful “for what we do” for her company.

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