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Policies, Procedures & SafeguardsNovember 3, 2015
John Titman Racing (JTR) began in 1982 when John, a professional speedway rider, opened a speedway parts and supply business with Kevin Titman. Employsure helped JTR with some difficult staff problems and put reliable employment policies and procedures in place to protect them in future. Now the managers have peace of mind knowing Employsure is always racing beside them.
“We had some really difficult staff dramas and the whole time Employsure never left our side. They made sure we felt we knew the next steps and were confident with the information and direction we were given.” John, JTR.
John Titman was struggling to manage his employees, claiming they “have the ability to stop the successful running of a business”. Before Employsure, JTR had no employment contracts in place and no policies or procedures to help manage staff. The company needed change in order to be compliant under the Fair Work Act and should any staff problems occur they would have measures in place so to avoid any major impact in productivity.
John called Fair Work but the advisor just gave him a “blanket answer”. He did not have the skill to interpret what they said and could not apply their general advice to his own case. He was concerned businesses have to “walk so many tightropes in line with the law”.
What we did
Employsure met John and Kevin Titman at a time where they felt very exposed as they were about to face a tribunal hearing. They realised they had a “definite need” for our services and acknowledged there were some “big gaps” in their human resources. If they were in trouble again, who would they go to for help and how would they be able to interpret any advice?
Throughout the tribunal process, Employsure was there to help and protect John Titman at all times. As a result, it was less of an ordeal and Employsure provided valuable information about how to prevent this from happening again.
Employsure supplied an employee handbook to clarify the roles and responsibilities of the JTR’s workers as well as all the policies and procedures the company needed to be compliant and up to date with employment legislation.
John Titman appreciated the “loyal backing” Employsure provided and continues to provide, as well as the high level of protection for a family business like his. Acknowledging his experience after working with us, he considers the Advice team at Employsure to be his “right-hand men”.
HELP WITH STAFF
While staff may be unpredictable at times, John knows Employsure is on his side to help with any employee problems that could affect his business. It gives him confidence that, even when there are unexpected hiccups, his business can keep on running.
VALUE FOR MONEY
John says the Employsure service is real value for money. Having used our service, he is happy with how much support the company has given so far.
Employsure put necessary structures in place to minimise the exposure of JTR to further employee problems. This reliable structure of policies and procedures has given JTR managers peace of mind as well as a good sounding board for future decisions.