Employsure Complaint Procedure

Please follow these three steps if you’d like to make a complaint to Employsure

  1. Contact 1300 651 415 or fill out the form below

  2. The Client Experience team will get in touch to discuss your complaint and possible resolutions

  3. We are dedicated to resolving any complaints or concerns you have

Are you an Employsure Client?

Make a Complaint Here.

Clients can be confident that all complaints will be managed by the committed Client Experience team who are dedicated to correct issues and find solutions. They will be at the forefront of any concerns and will acknowledge receipt of complaints within 48 hours.

A dedicated representative will be responsible for each case, meaning clients will have a direct contact should they have any questions or queries.

Our Client Experience team is available via email or phone from 8.30am to 5.30pm Monday to Friday.

Please reach out to us in the option that best suits.

You can reach us by:

Make a Complaint Here.

Clients can be confident that all complaints will be managed by the committed Client Experience team who are dedicated to correct issues and find solutions. They will be at the forefront of any concerns and will acknowledge receipt of complaints within 48 hours.

A dedicated representative will be responsible for each case, meaning clients will have a direct contact should they have any questions or queries.

Our Client Experience team is available via email or phone from 8.30am to 5.30pm Monday to Friday.

You can reach us by:

Email us at:

[email protected]

Call us at:

1300 651 415
then press option ‘3’

Write To Us:

Employsure Pty Ltd
Level 6, 180 Thomas Street
Haymarket, NSW 2000

Not an Employsure Client?

Fill out the Complaint Form.

If you are not an Employsure client, not a worry. We are very dedicated to solving any problem or issues you have encountered. Please fill in the form below and we will get back to you shortly.

  • This field is for validation purposes and should be left unchanged.

Got Feedback?

Employsure is exceptionally proud of the service and support we provide to over 24,400 Australian businesses and we are committed to extending an efficient, reliable and trustworthy service.

To assist in maintaining our standards, we ensure all our employees possess the highest degree of professionalism, are notably experienced, dedicated and receive ongoing training in their field.

If we have not met your full expectations, we would like to sincerely apologise and we would also like to hear about your experience. This will help us review our practices so that we can be of better service to you in the future. The Employsure complaints procedure is designed to be quick, simple, and with minimal inconvenience. We have streamlined our system so that we can resolve any concern in a swift and adequate manner.

Employsure provides services for business owners and employers only. Employees can visit the Fair Work Ombudsmen for any questions related to their employment.

Employsure is exceptionally proud of the service and support we provide to over 24,400 Australian businesses and we are committed to extending an efficient, reliable and trustworthy service.

To assist in maintaining our standards, we ensure all our employees possess the highest degree of professionalism, are notably experienced, dedicated and receive ongoing training in their field.

If we have not met your full expectations, we would like to sincerely apologise and we would also like to hear about your experience. This will help us review our practices so that we can be of better service to you in the future. The Employsure complaints procedure is designed to be quick, simple, and with minimal inconvenience. We have streamlined our system so that we can resolve any concern in a swift and adequate manner.

Employsure provides services for business owners and employers only. Employees can visit the Fair Work Ombudsmen for any questions related to their employment.

Employsure understands that unlike big corporations, small businesses don’t always have the in-house HR and legal departments to interpret the complex language of Modern Awards and the Fair Work Act.

So we regularly produce resources and offer support to business owners to help them keep compliant, healthy and successful workplaces.

Here are a few of the free resources we’ve created to support small business growth and success: e-guides, monthly legislation updates, webinars, explainer videos and podcasts.

You can also attend our free business seminars and hear from our experts to help your business stay safe and healthy. Find a seminar near you on Eventbrite or City of Sydney today.

Employsure is also a proud partner of Australian HR Institute, Business Council of Australia and Small Business Association of Australia.

We collaborate with Prospa, Officeworks, Weploy, AIM to offer our clients great benefits and discounts on training and events. Contact us here to find out more.