Preparing for Customer Aggression Factsheet

As states around Australia reach their various vaccination targets and employers reopen their doors to customers, one of the emerging workplace hazards is the issue of customer aggression. 

Overview  

Employers have a health and safety obligation to minimise the risk of a hazard occurring in the workplace. Hazards are any type of physical or psychological harm, therefore a business has a duty to minimise threatening situations towards its staff. Employers should take a proactive approach to minimise harm from threatening behaviour of customers 

As states around Australia reach their various vaccination targets and employers reopen their doors to customers, one of the emerging workplace hazards is the issue of customer aggression. With frontline workers set to play a pivotal role in checking and validating the vaccination status of customers, they may find themselves at greater risk of being exposed to threatening situations.  

Do you have customer facing staff? Will they be responsible for checking vaccination status? Then this factsheet will help you prepare your business. 

Includes:  

  • Threatening situations defined 
  • The four-step process to managing these situations 
  • Tips on practical control measures 
  • How to train staff 

This is vital information for any small business owner or employer.   

The information in this guide is of a general nature only and is not a substitute for advice from a workplace relations expert. For further information regarding the vaccine itself, medical advice, or public health law, seek out the advice of a relevant expert. 

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