Edward Mallett
and Employsure

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British-born Edward Mallett started his career as an employment relations barrister at Littleton Chambers, after having studied law at Cambridge University in the UK and Duke University in the US.

When not in the courtroom you could find Ed on the rugby field, having played professionally while training as a barrister. He says that a scrum and a day in court are actually very similar.

After leaving the bar, Edward worked for Peninsula Business Services, the UK’s largest provider of employment law and safety advice to the small to medium business sector.

Mallett migrated to Australia in 2010, not long after the Fair Work Act 2009 was introduced. He had seen how high legal fees for business owners seeking HR help were, and wanted to establish a new system which offered professional advice at an affordable price.

Seeing a gap in the Australian market, Mallett founded Employsure, a subscription-based workplace relations service offering round the clock advice to employers.

“Employsure is built on three basic pillars,” said Mallett.

“It gives employers the right advice, at the right time, at the right price. To me, that’s what employers needed and weren’t being provided through existing models.”

Shortly after securing his first client, Ed hired his first employee. And, within the space of eight months, Employsure’s client base had grown to 100.

The company received financial backing from UK-based Peninsula Group in 2012, allowing Ed to take the company national from its Sydney office.

This investment was the catalyst that helped Employsure grow rapidly. The company hit 1,000 clients by August 2013, more than 3,200 by the same time a year later, and by 2015 it exploded to 7,000, cementing its status as the largest business in its sector.

As of 2021, Employsure has more than 1,000 staff and it services more than 27,000 clients across Australia and New Zealand.

Employsure is built on three basic pillars,It gives employers the right advice, at the right time, at the right price.

Ed’s business model means clients who sign up to Employsure’s subscription-based service get over-the-phone access to workplace relations advisors who handle more than 250,000 calls a year. They can also have field consultants travel to meet them for an initial face-to-face.

The advice helps employers stay on top of complicated workplace relations affairs. Clients are given advice on everything from dealing with difficult staff members to health and safety measures, and given tools and skills to manage various workplace relations matters.

“Australia operates in an incredibly complex workplace relations system,” he says.

“Between the Fair Work Act, Modern Awards, contract law, entitlements, WHS and compliance, it’s not easy to run a business. And that’s before they even think about typical things like inventory, tax, cash-flow and marketing.

“Our service takes the guesswork out of the nitty-gritty of running a small business. We ensure employers are doing everything right by their employees, and are running their business to the highest of standards.

“We strive for high performance across the company. As a young, fast growing business, we constantly review our service in order to remain ahead of the curve and ensure we deliver a world class experience for our clients.”

Mallett is a member of the Australian Institute of Company Directors and Australian Human Resources Institute, and writes as well as lectures extensively on employment relations issues.

To help your business navigate the COVID-19 crisis, join Ed Mallett, Employsure’s Founder and MD, every Friday as he answers questions and shares tips to help you through these uncharted waters.

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