What kinds of advice do you provide?

Employsure can offer advice and support on all aspects of the Fair Work Act and National Employment Standards, and how they apply to your business. This covers Employment Relations, Work Health and safety and the compliance requirements that come with each. This can include, but is not limited to Workplace Policies, Procedures and Documentation, Employee Pay Rates and Entitlements, Modern Awards, Unfair Dismissal, Performance Management, Employee Contracts, Health and Safety site-inspections.

Can I call Employsure on a one-off basis?

Of course, our Employer Advice Line operates 24/7 and you don't need to be a client to call us. This service can give you generalised advice, but we always recommend meeting with one of our consultants at your business so we can better understand your issues and provide more tailored support.

Are there additional services for employers?

In additional to our Advice Line & Documentation support, clients can also access our partner law firm Employsure Law who can represent you in situations where your business is facing litigation. Our Discretionary Mutual Employsure Protect also offers an additional safeguard to clients who decide to join. Funds generated by Employsure Protect are used to protect & cover members facing legal proceedings stemming from workplace relations claims and/or breaches of the health and safety regulations.

What are the standard contract lengths available?

We offer one, three and five year contract options that cover various aspects of our service offering. Visit our website or give us a call to discuss the most cost-effective option for your business.

How is my fee calculated?

The fee is based on your annual payroll amount with discounts available for longer contract lengths.

How do I pay?

Most of our clients choose the convenience of monthly direct debit as their preferred payment option. We also accept quarterly or annual payments in advance or payment by credit card (Mastercard or Visa).

Does the contract auto-renew at the end of the term?

Yes, to ensure our clients receive continuous support and insurance coverall contracts auto-renew for the same period under the same terms at the end of their current term.

Do you send a reminder about the auto renewal?

Yes, we will send an email reminder to the primary contact one month before the start of the applicable notice period.

What happens if I no longer have any employees? Is the contract cancelled?

No, the contract is an agreement to provide service to your business and is not subject to changes in your staff number or business circumstances. All clients have made a commitment to the full contract price payable over the term of the contract.

What do I do if I want to add another service to the contract?

Contact our Client Experience Team on 1300 651 415 and they will be happy to assist.

Will the price go up when the contract renews?

At the end of the contract term we reserve the right to increase the total fee by 2% for each year of the contract length to cover any increase in costs over the period.

Can I add another business to the agreement without extra cost?

Contact our Client Experience Team on 1300 651 415 to discuss any changes to your individual business circumstances.

I would like to leave a review about your service, how can I do this?

If you want to share with us your Employsure experience with us, please contact [email protected] or visit our feedback page.

How can I make a complaint to Employsure?

Employsure is exceptionally proud of the service and support we provide to over 10,000 Australian businesses and are committed to extending an efficient, reliable and trustworthy service to all our clients however if you want to make a complaint, please visit our complaint page and be assured that our Client Experience team will get back to you within 48 hours.