If you are an employee of a client, please refer to the section headed ‘Employee Information’ below.
Collection of Information
The types of information Employsure collect will depend on the nature of your dealings with Employsure. Employsure will only collect personal information if it is reasonably necessary for one or more of its functions or activities. Employsure will generally collect personal information about you when you:
● instruct Employsure to provide advice;
● visit its website;
● provide personal information via an Employsure web form;
● subscribe to a newsletter or to receive Employsure publications;
● apply for employment with Employsure;
● attend an Employsure seminar; and
● engage in business dealings with Employsure.
If you are a client or a subscriber to Employsure’s mailing lists or online services, the personal information that will ordinarily be collected about you will include your name, business or residential address, email address and contact numbers.
You have the option of not providing personal information Employsure request. However, if you decide not to provide the requested information, Employsure may not be able to provide you with certain services.
Collection of Non-Personal Information via this Website
Employsure also collects information that does not, on its own, identify an individual (non-personal information). When you visit Employsure’s website, a record of your visit is made with the following information:
● your top level domain name;
● the date and time of your visit;
● the web pages you accessed;
● the documents you downloaded;
● the type of browser you are using;
● your server address; and
● IP address,
on a general and aggregate basis, in order to analyse the performance of the site.
This aggregated, non-personal information is collated in order to determine the amount of people who visit Employsure’s website and the most frequently visited sections of the website. This enables Employsure to continually update and refine its site. If you use any forms on its website to send an email to someone at Employsure, a record will also be made of your email address.
When Employsure combines non-personal information with personal information, Employsure treats the combined information as personal information.
Employsure’s website may contain links to other sites. Employsure is not responsible for the privacy practices or policies of those sites.
If you wish to disable cookies, your browser should allow you to opt out of receiving cookies. If you are not sure whether your browser has this capability, check with your service provider to find out how to disable cookies. Please note that certain features of Employsure’s website may not be available once cookies are disabled.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Employsure uses reports provided by Google Analytics to help understand website traffic and webpage usage.
Collection of information in the ordinary course of business
Employsure may collect personal information about you in the ordinary course of its business, including your name, address, contact details and occupation. This information may be collected through meetings, face to face interviews, business cards, seminars, telephone calls and from third parties in accordance with the Privacy Act.
Monitoring of telephone calls
When Employsure speaks to you on the phone, calls may be recorded for security, training and quality assurance purposes.
Employsure will only collect sensitive information about you (e.g. information about your membership of a professional body, race, religion, ethnicity, political opinion or individual health information) with your consent and if the collection is reasonably necessary for one or more of its functions or activities.
Use of Personal Information
Employsure may use personal information it collects about you for a number of purposes including to:
● compile statistical data and to maintain its database;
● develop/improve its website;
● respond to any email inquiries;
● notify you of any upcoming training or other events;
● provide you with publications;
● manage quality control;
● manage systems administration;
● comply with compliance policies;
● provide you or your employer with advice;
● receive services from you or your employer; and
● assist with employment purposes or to consider suitability of employment.
Employsure will not use or disclose your personal information for any purpose which is not related (or in the case of sensitive information, directly related) to the above purposes without your consent, or unless otherwise authorised, required or permitted under Australian law or regulation.
Employsure will not use or disclose personal information it holds for direct marketing purposes unless you consent to its use for this purpose. If you no longer wish to receive information about Employsure’s services, or other marketing communications, please send an email to Employsure’s marketing team at [email protected] advising that you do not wish to receive such information.
Disclosure of Personal Information
Employsure may disclose your personal information in the following ways:
● on a confidential basis to external service providers that provide services such as financial or administrative services in connection with the operation of its business;
● to any person (where necessary) in connection with its services, such as to regulatory authorities, partners or advisors; or
● to related entities of Employsure overseas, including in the UK, Canada and New Zealand, but in all such cases in accordance with the AAPs.
Examples of services provided by external service providers include mailing houses, payment processors, archiving services, research organisations and consultants who conduct research on behalf of Employsure so it can better meet the needs of clients and staff.
If Employsure engages external service providers, it will take reasonable steps to ensure those entities comply with their obligations under the APPs when they handle your personal information. Employsure will also ensure external service providers are only authorised to use personal information for the limited purposes specified in Employsure’s agreement with them.
Employsure will also take reasonable steps to ensure that any overseas related entities or service providers comply with the applicable sections of the APPs in relation to how your personal information is held, managed and accessed.
Employsure may collect the following personal information about an individual employed (Employee) by a client (Employer) of Employsure:
● name and address;
● date of birth;
● job title;
● immigration status details;
● tax file number;
● terms and conditions of employment including employee benefits; and
● information relating to employment (ie absentee records, development records,
annual and personal/carer’s leave entitlement, disciplinary and grievance matters).
This information may include sensitive information (including information relating to an employee’s health or ethnic origin).
Any information about Employees will be collected and stored at the request of, and with the consent of, Employsure’s clients. Clients may collect, store, use and disclose this information for the purpose of staff administration and management, equal opportunities monitoring and other employment related matters. Employsure staff may also use information collected in the provision of its services. An Employee’s personal information will only be used for purposes related to (or in the case of sensitive information, directly related to) their employment relationship, or as otherwise authorised, required or permitted under Australian law, or for another purpose to which the employee consents.
Employsure will not disclose any Employee’s personal information to third parties without consent from the Employee, unless such disclosure is to a government body, regulator, law enforcement agency or other party required, authorised or permitted under Australian law.
Access and amendment requests
If you wish to obtain access to any personal information that Employsure has collected about you, please make a request in writing to Employsure’s Business Risk Officer (details below). A reasonable fee may apply for the provision of this information (ordinarily, an electronic print out or photocopy). Identification will be requested for security purposes.
Employsure will take reasonable steps to make sure that any personal information it collects, uses or discloses is accurate, complete and up-to-date. If you believe that any information held by Employsure is inaccurate, incomplete, out of date, irrelevant or misleading, please contact Employsure’s Business Risk Officer (details below).
Request for access and/or amendments will be responded to within a reasonable period of time in accordance with the APPs. Employsure will notify the Employer if Employsure receives a request from an Employee. Employsure may refuse a request for access or amendment to personal information in the circumstances outlined in the APPs. If access is refused, Employsure will provide you with a written reason for the refusal.
If you have any complaints about Employsure’s dealings with your personal information, including any breaches by Employsure of the APPs, please email Employsure’s Business Risk Officer (details below) with:
(a) details of your complaint including relevant dates and names of third parties (if any); and
(b) provide any relevant documents or correspondence.
Employsure will acknowledge receipt of your complaint within two days and investigate the issue. Employsure will advise you in writing of the outcome of the investigation within a reasonable period of time in accordance with the APPs. If you are not satisfied with the outcome, Employsure will advise you of further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner (see http://www.oaic.gov.au/ for further information).
Storage and security of Personal Information
Employsure takes all reasonable steps to ensure that personal information is kept secure and protected against unauthorised access, modification or disclosure and from misuse, interference and loss.
Any information which Employsure holds is stored on secure servers, either in Australia and/or overseas (UK, Canada and New Zealand), that are protected in controlled facilities. Only certain authorised employees of Employsure and/or contractors who provide services in relation to its information systems will have access to the secure servers.
Although Employsure have put in place certain checks and measures in relation to system security, Employsure cannot guarantee that data transmitted over the internet will be 100% secure. Employsure will not be responsible for the security of information you send to, or receive from Employsure, over the internet.
In the event of a data breach, Employsure is committed to complying with the requirements of all Australian Privacy Laws and where required, the provisions of the General Data Protection Regulation.
Employsure retains information you provide to it and information which it collects about you, including personal information, for as long as Employsure continues to provide services to you and specifically until such time as you request Employsure to delete your personal information. Employsure will retain all information relating to services provided to clients for a minimum of seven years after the date that a client ceases to use its services.
How to contact Employsure
Business Risk Officer
Ph: 1300 651 415
E: [email protected]
Alternatively, you can write to us at:
Employsure, Business Risk Officer
Level 6, 180 Thomas Street
Haymarket NSW 2000
Last updated: 25/09/2018