Tanya began her career in Employment Relations following the completion of a Human Resources and Industrial Relations degree from Curtin...
CultureApril 29, 2018
For many small businesses, high-quality customer service is vital to the ongoing success of the business. What can you do to avoid, or manage, an employee who is rude to your clients or customers?
When hiring, make sure you’re attracting the right employees by asking about their values and vision for the business. It’s a good sign if their values and vision align with yours.
If an employee is rude to customers – determine how severe the rudeness is and/or if it is serious misconduct. If it is severe enough, or falls under serious misconduct, termination of the employee may be an option.
Examples of serious misconduct
Identifying the reason for the employee’s behaviour means you can help avoid it happening again. Possible reasons for rudeness:
Contact Employsure on 1300 651 415 for advice managing and avoiding serious misconduct and ‘rude’ employees.