Bad Manners In The Workplace – How Far Is Too Far?
For many small businesses, high-quality customer service is vital to the ongoing success of the business. What can you do to avoid, or manage, an employee who is rude to your clients or customers?
Please download the infographic here
Prevention is key – recruit for success
When hiring, make sure you’re attracting the right employees by asking about their values and vision for the business. It’s a good sign if their values and vision align with yours.
Determine if the behaviour is considered serious misconduct
If an employee is rude to customers – determine how severe the rudeness is and/or if it is serious misconduct. If it is severe enough, or falls under serious misconduct, termination of the employee may be an option.
Examples of serious misconduct:
- theft
- assault
- being drunk at work
- safety violations (to clients or co-workers)
- harassment
Identify cause of rudeness and provide ongoing management
Identifying the reason for the employee’s behaviour means you can help avoid it happening again. Possible reasons for rudeness:
- lack of training
- low staff morale
- inconsistent/unclear expectations
- stress
Contact Employsure on 1300 207 182 for advice managing and avoiding serious misconduct and ‘rude’ employees.
About Employsure
Employsure is Australia’s largest workplace relations specialists. We take the complexity out of workplace laws to help small business employers protect their business and their people.