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Frequently Asked Questions

Want to find out more about Employsure? Here are some frequently asked questions and answers below.

What kinds of advice do you provide?

Employsure can offer advice and support on all aspects of the Fair Work Act and National Employment Standards, and how they apply to your business. This covers Employment Relations, Work Health and safety and the compliance requirements that come with each. This can include, but is not limited to Workplace Policies, Procedures and Documentation, Employee Pay Rates and Entitlements, Modern Awards, Unfair Dismissal, Performance Management, Employee Contracts, Health and Safety site-inspections.

What are the standard contract lengths available?

We offer one, three and five year contract options that cover various aspects of our service offering. Visit our website or give us a call to discuss the most cost-effective option for your business.

How much does Employsure cost?

The cost of Employsure Services will depend upon the size of your business, the number of employees, the length of the contract and the service offering selected.

How is my fee calculated?

The fee is based on your number of employees with discounts available for longer contract lengths.

Can I call Employsure on a one-off basis?

Of course, our Employer Advice Line operates 24/7 and you don't need to be a client to call us. This service can give you generalised advice, but we always recommend meeting with one of our consultants at your business so we can better understand your issues and provide more tailored support.

Are there additional services for employers?

In additional to our Advice Line & Documentation support, clients can also access our partner law firm Employsure Law who can represent you in situations where your business is facing litigation. Our Discretionary Mutual Employsure Protect also offers an additional safeguard to clients who decide to join. Funds generated by Employsure Protect are used to protect & cover members facing legal proceedings stemming from workplace relations claims and/or breaches of the health and safety regulations.

How do I pay?

Most of our clients choose the convenience of monthly direct debit as their preferred payment option. We also accept quarterly or annual payments in advance or payment by credit card (Mastercard or Visa).

Does the contract auto-renew at the end of the term?

Yes, to ensure our clients receive continuous support and protection all contracts auto-renew for the same period under the same terms at the end of their current term.

How do I cancel an Employsure contract?

You may be able to cancel your contract with Employsure subject to the terms and conditions contained within the Contract for Services. For all enquiries about cancellation, please call 1300 651 415 or email us to get into contact with the Client Experience team.

Do you send a reminder about the auto renewal?

Yes, we will send an email reminder to the primary contact three months before the start of the applicable notice period.

What happens if I no longer have any employees? Is the contract cancelled?

No, the contract is an agreement to provide services to your business and is not automatically cancelled. If you have changes in your staff numbers or business circumstances, you can contact our Client Experience team on 1300 651 415 and they will be happy to talk through your options.

What do I do if I want to add another service to the contract?

Contact our Client Experience Team on 1300 651 415 and they will be happy to assist.

Can I add another business to the agreement without extra cost?

Contact our Client Experience Team on 1300 651 415 to discuss any changes to your individual business circumstances.

I would like to leave a review about your service, how can I do this?

If you want to share with us your Employsure experience with us, please contact [email protected] or visit our feedback page.

How can I make a complaint to Employsure?

Employsure is exceptionally proud of the service and support we provide to over 22,000 Australian businesses and are committed to extending an efficient, reliable and trustworthy service to all our clients however if you want to make a complaint, please visit our complaint page and be assured that our Client Experience team will get back to you within 48 hours.


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1300 207 182

Existing clients call (AU)

1300 651 415

Existing clients call (overseas)

+61 2 8123 3640

Employsure HQ

Level 6/180 Thomas St, Sydney NSW 2000
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Copyright © 2024 Employsure Pty Ltd. ABN 40 145 676 026

Employsure Protect is a financial product issued by Employsure Mutual Limited ACN 630 256 478 (AFSL 544232). Employsure Mutual has appointed Employsure Pty Ltd as its Authorised Representative (No. 001274577) to distribute the product and provide general advice. To decide if this product is right for you, please read the Employsure Protect Product Disclosure Statement (PDS) and Target Market Determination.