Frequently Asked Questions

Employsure can offer advice and support on all aspects of the Fair Work Act and National Employment Standards, and how they apply to your business. This covers Employment Relations, Work Health and safety and the compliance requirements that come with each. This can include, but is not limited to Workplace Policies, Procedures and Documentation, Employee Pay Rates and Entitlements, Modern Awards, Unfair Dismissal, Performance Management, Employee Contracts, Health and Safety site-inspections.

We offer one, three and five year contract options that cover various aspects of our service offering. Visit our website or give us a call to discuss the most cost-effective option for your business.

The cost of Employsure Services will depend upon the size of your business, the number of employees, the length of the contract and the service offering selected.

The fee is based on your number of employees with discounts available for longer contract lengths.

Of course, our Employer Advice Line operates 24/7 and you don't need to be a client to call us. This service can give you generalised advice, but we always recommend meeting with one of our consultants at your business so we can better understand your issues and provide more tailored support.

In additional to our Advice Line & Documentation support, clients can also access our partner law firm Irwell Law who can represent you in situations where your business is facing litigation. Our Discretionary Mutual Peninsula Protect also offers an additional safeguard to clients who decide to join. Funds generated by Peninsula Protect are used to protect & cover members facing legal proceedings stemming from workplace relations claims and/or breaches of the health and safety regulations.

Most of our clients choose the convenience of monthly direct debit as their preferred payment option. We also accept quarterly or annual payments in advance or payment by credit card (Mastercard or Visa).

Yes, to ensure our clients receive continuous support and protection all contracts auto-renew for the same period under the same terms at the end of their current term.

You may be able to cancel your contract with Employsure subject to the terms and conditions contained within the Contract for Services. For all enquiries about cancellation, please call 1300 651 415 or email us to get into contact with the Client Experience team.

Yes, we will send an email reminder to the primary contact three months before the start of the applicable notice period.

No, the contract is an agreement to provide services to your business and is not automatically cancelled. If you have changes in your staff numbers or business circumstances, you can contact our Client Experience team on 1300 651 415 and they will be happy to talk through your options.

Contact our Client Experience Team on 1300 651 415 and they will be happy to assist.

Contact our Client Experience Team on 1300 651 415 to discuss any changes to your individual business circumstances.

If you want to share with us your Employsure experience with us, please contact [email protected] or visit our feedback page.

Employsure is exceptionally proud of the service and support we provide to over 22,000 Australian businesses and are committed to extending an efficient, reliable and trustworthy service to all our clients however if you want to make a complaint, please visit our complaint page and be assured that our Client Experience team will get back to you within 48 hours.