Clients can be confident that all complaints will be managed by the committed Client Experience team who are dedicated to correct issues and find solutions. They will be at the forefront of any concerns and will acknowledge receipt of complaints within 48 hours.
A dedicated representative will be responsible for each case, meaning clients will have a direct contact should they have any questions or queries.
Our Client Experience team is available via email or phone from 9:00am to 5:00pm AEST Monday to Friday.
Please reach out to us in the option that best suits. You can reach us by:
Employsure Australia Pty Ltd
Level 6, 180 Thomas Street
Haymarket, NSW 2000
If you are not satisfied with the resolution of your complaint, you can request your complaint be referred to the Client Experience Manager.
We are exceptionally proud of the service and support we provide to over 30,500 Australian businesses and we are committed to extending an efficient, reliable and trustworthy service.
To assist in maintaining our standards, we ensure all our employees possess the highest degree of professionalism, are notably experienced, dedicated and receive ongoing training in their field.
If we have not met your full expectations, we would like to sincerely apologise and we would also like to hear about your experience. This will help us review our practices so that we can be of better service to you in the future. Our complaints procedure is designed to be quick, simple, and with minimal inconvenience. We have streamlined our system so that we can resolve any concern in a swift and adequate manner.
We provide services for business owners and employers only. Employees can visit the Fair Work Ombudsmen for any questions related to their employment.
We understand that unlike big corporations, small businesses don't always have the in-house HR and legal departments to interpret the complex language of Modern Awards and the Fair Work Act.
So we regularly produce resources and offer support to business owners to help them keep compliant, healthy and successful workplaces.
Here are a few of the free resources we 've created to support small business growth and success: e-guides, monthly legislation updates, events, explainer videos and podcasts.
We are a proud partner of Australian HR Institute, Business Council of Australia and Small Business Association of Australia.
You can unsubscribe by replying to any of our emails or by calling us on 1300 651 415 or emailing us at [email protected].
Ensure you are using the correct website as we currently have two websites running for our client portal. You can do this by referring back to your Welcome Email or alternatively try the following links: https://myemploysure.com.au/
Although your contract and standard terms are set for the duration of your contract term we want to work with you. If you feel you are struggling with your payments or want to discuss your contract you can contact us on 1300 651 415 or email us at [email protected].
Whether you are an existing client or you dealt with one of our representatives face to face or over the phone your feedback is important. We have a full team dedicated to your service experience and take your feedback very seriously. Please contact our client Experience team on 1300 651 415 or email us at [email protected]
We pride ourselves for expert knowledge and your feedback is important. We can investigate your concerns further therefore, please contact our client Experience team on 1300 651 415 or email us at [email protected]
Not a client yet?
1300 207 182Existing clients call (AU)
1300 651 415Existing clients call (overseas)
+61 2 8123 3640Employsure HQ
Level 6/180 Thomas St, Sydney NSW 2000About
Copyright © 2024 Employsure Pty Ltd. ABN 40 145 676 026
Peninsula Protect is a financial product issued by Peninsula Mutual Limited ACN 630 256 478, AFS Licence No. 544232. Peninsula Mutual Limited has appointed Peninsula Australia Pty Ltd as its Authorised Representative 001274577 to distribute the product and provide general advice. To decide if this product is right for you, please read the Peninsula Protect Product Disclosure Statement (PDS) and Target Market Determination.
