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Employsure complaints and feedback

Complaints procedure

  1. Contact 1300 651 415 or fill out the form below
  2. The Client Experience team will get in touch to discuss your complaint and possible resolutions
  3. We are dedicated to resolving any complaints or concerns you have
  4. If you are not satisfied with the resolution of your complaint, you can request your complaint be referred to the Client Experience Manager.

We take complaints seriously

If we have not met your full expectations, we want to hear about your experience. This will help us review our practices so that we can deliver the best possible service. The Employsure complaints procedure is designed to be quick, simple, and with minimal inconvenience. We have streamlined our system so that we can resolve your complaint quickly and efficiently.

Give us a call or send us an email for any of the following:

  • Service Complaints and Issues
  • Disputes
  • Contract Questions or Problems
  • Trouble using or accessing your Employsure services
  • Grievances
  • General complaints and concerns
  • Affordability

Complaints handling

Our commitment to you

  • Your complaint will be taken seriously
  • We will acknowledge receipt of your complaint within 48 hours
  • The details and nature of the complaint will remain confidential
  • You will be assigned a dedicated case manager who will oversee your complaint from receipt to resolution
  • Where possible action will be taken so the circumstances leading to your complaint won't be repeated
  • If you are not satisfied with the resolution of your complaint, you can request your complaint be referred to the Client Experience Manager.

Are you an Employsure client?

Make a complaint here

Clients can be confident that all complaints will be managed by the committed Client Experience team who are dedicated to correct issues and find solutions. They will be at the forefront of any concerns and will acknowledge receipt of complaints within 48 hours.

A dedicated representative will be responsible for each case, meaning clients will have a direct contact should they have any questions or queries.

Our Client Experience team is available via email or phone from 8.30am to 5.30pm Monday to Friday.
Please reach out to us in the option that best suits. You can reach us by:

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Call Now

1300 207 182

The press option 3

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Write to us

Employsure Pty Ltd
Level 6, 180 Thomas Street
Haymarket, NSW 2000

If you are not satisfied with the resolution of your complaint, you can request your complaint be referred to the Client Experience Manager.

Not an Employsure Client?

If you are not an Employsure client, not a worry. We are very dedicated to solving any problem or issues you have encountered. Please fill in the form below and we will get back to you shortly.

Got feedback?

Employsure is exceptionally proud of the service and support we provide to over 25,000 Australian businesses and we are committed to extending an efficient, reliable and trustworthy service.

To assist in maintaining our standards, we ensure all our employees possess the highest degree of professionalism, are notably experienced, dedicated and receive ongoing training in their field.

If we have not met your full expectations, we would like to sincerely apologise and we would also like to hear about your experience. This will help us review our practices so that we can be of better service to you in the future. The Employsure complaints procedure is designed to be quick, simple, and with minimal inconvenience. We have streamlined our system so that we can resolve any concern in a swift and adequate manner.

Employsure provides services for business owners and employers only. Employees can visit the Fair Work Ombudsmen for any questions related to their employment.

We're here to support you

Employsure understands that unlike big corporations, small businesses don't always have the in-house HR and legal departments to interpret the complex language of Modern Awards and the Fair Work Act.

So we regularly produce resources and offer support to business owners to help them keep compliant, healthy and successful workplaces.

Here are a few of the free resources we 've created to support small business growth and success: e-guides, monthly legislation updates, webinars, explainer videos and podcasts.

Employsure is a proud partner of Australian HR Institute, Business Council of Australia and Small Business Association of Australia.

FAQs

I do not want to be contacted by Employsure. How do I unsubscribe from your call and mail list?

You can unsubscribe by replying to any of our emails or by calling us on 1300 651 415 or emailing us at [email protected].

I cannot log onto my client portal?

Ensure you are using the correct website as we currently have two websites running for our client portal. You can do this by referring back to your Welcome Email or alternatively try the following links: https://myemploysure.com.au/

I cannot afford my contract due to the changes in my business circumstances?

Although your contract and standard terms are set for the duration of your contract term we want to work with you. If you feel you are struggling with your payments or want to discuss your contract you can contact us on 1300 651 415 or email us at [email protected].

I have feedback regarding my recent experience with one of your representatives?

Whether you are an existing client or you dealt with one of our representatives face to face or over the phone your feedback is important. We have a full team dedicated to your service experience and take your feedback very seriously. Please contact our client Experience team on 1300 651 415 or email us at [email protected]

I feel I was given incorrect advice?

We pride ourselves for expert knowledge and your feedback is important. We can investigate your concerns further therefore, please contact our client Experience team on 1300 651 415 or email us at [email protected]

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Not a client yet?

1300 207 182

Existing clients call (AU)

1300 651 415

Existing clients call (overseas)

+61 2 8123 3640

Employsure HQ

Level 6/180 Thomas St, Sydney NSW 2000
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Copyright © 2023 Employsure Pty Ltd. ABN 40 145 676 026

Employsure Protect is a financial product is issued by Employsure Mutual Limited ACN 630 256 478 (AFSL 544232). Employsure Mutual has appointed Employsure Pty Ltd as its Authorised Representative (No. 001274577) to distribute the product and provide general advice. To decide if this product is right for you, please read the Employsure Protect Product Disclosure Statement (PDS) and Target Market Determination.