62% of Australian employees who are suffering from burnout are dreading the Christmas season. The challenges of skyrocketing expenses, inflation, and labour shortages indicate that we are not approaching the usually festive season full of cheer. The holiday season is a time of uncertainty for businesses and business owners. How are your employees coping with the stress? And how can you help them avoid employee burnout?
Burnout
The World Health Organisation classifies burn-out as an occupational phenomenon. It defines burnout as a ‘syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.’ It has three dimensions:
feelings of energy depletion or exhaustion
increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job; and
reduced professional efficacy
Warning signs may include feelings of dread, irritation, fatigue, distraction, isolation, and apathy. Burnout can often go unrecognized because it has a gradual onset and feels like exhaustion. People avoid acknowledging it since it can make them feel incapable or weak.
76% of employees experience burnout at least sometimes.
Employee burnout and the holidays
Employee burnout becomes common around the holiday season when workloads increase and deadlines become shorter. Studies have shown that the number of hours people work each week does matter, with burnout risk increasing significantly when work exceeds 50 hours and climbing even higher after 60 hours. Employees who frequently experience burnout are 2.6 times as likely to be actively seeking a new job.
Employees who frequently experience work burnout are 63% more likely to take a sick day and 23% more likely to visit the emergency room.
Several employees dread the build-up to Christmas because it is busy, stressful, and even traumatic. Many employees are dealing with additional expenses, handling childcare, or struggling to manage family expectations. 43% of retail workers are at risk around the holidays due to increased demand, longer hours, stressful workloads, and increased customer expectations.
The festive season is a bad time to let your employees fall victim to burnout. It can have severe implications for their long-term well-being.
The cost of employee burnout
Workplace stress and related issues cost the Australian economy $14.81 billion annually. Employee burnout accounts for lost productivity and opportunity. On average, 3.2 days per worker are lost annually through workplace stress and related issues. This does not include the cost of presenteeism.
Employee burnout also has other effects:
Negatively impacts team morale
Reduces employee satisfaction
Reduces work quality
Loss of talent
Factors co-relating to employee burnout
Unfair treatment at work
Unreasonable deadlines
Unmanageable workloads
Challenging management (micromanagement, poor communication)
Lack of support
Ways to avoid employee burnout
There is a misconception that holiday time or taking a break can be the cure for burnout. But it isn’t that simple. Burnout is not just caused by over-work but by employee engagement and management. You dismiss their valid concerns by assuming employees will come back refreshed or completely stress-free after a break.
Burnout should not be mistaken for stress, though they are connected. Experiencing excess stress or unmanaged stress for extended periods can cause burnout. The significant difference is that stress can be reduced, but burnout is trickier to resolve because of the overall symptoms and effects.
You can’t necessarily prevent employee burnout, but you can find ways to avoid it by supporting them.
Prepare your business
Prepare for all contingencies if the holidays are a busy period for your business:
Create a realistic timeline of projects and share it with employees
Hire extra staff when necessary
Push back projects that may not be urgent
Have a set cut-off date for orders or deliveries before the holidays
Support mental and physical well-being
The hustle culture makes having a sensible work-life balance difficult. However, lack of sleep and rest is associated with health disorders, stress, and obesity. Create an environment that supports work-life balance and encourages your employees to recognize the value of rest.
Schedule workloads realistically and constantly communicate expectations to employees.
Adaptability
It’s natural for employees to run out of steam towards the end of the year. The traditional nine-to-five model can also restrict employees from making the most of their personal lives. Learn to adapt to a changing and dynamic work environment.
Give employees the flexibility to build their working hours and day. It displays your trust and belief in them, encourages autonomy, and improves employee morale.
You can offer employees options such as:
Alternative start and end times
Flexible working options
Remote working
No emails or work phone calls after working hours
Inclusivity in the workplace
Christmas can be a festive time, full of cheer. However, people experience this season differently, and not all employees may celebrate Christmas. Be inclusive and mindful of your employees and their values. The holiday season can cause additional emotional and financial stress for employees. Pay attention to all employees and reach out to anyone struggling to cope with this period.
Motivate your employees
It can be hard to muster up motivation at the end of the year. Employees look forward to their holidays or breaks, and the festivities make it tricky to focus. Integrate meaningful motivation and rewards for your employees. An inclusive and supportive recognition program can boost your employees’ motivation and push them to perform better.
Remember your legal obligations
Employers have a legal obligation to protect the physical and emotional well-being of their employees. Employers who fail to address occupational stress and other psychological health risks could be in jeopardy of their legal obligations. You can see the non-compliance in the increasing number of stress-related Workers’ Compensation claims.
If you fail to take employee burnout and stress seriously, you are at risk of legal action.
How can Peninsula help you?
Peninsula has worked with 30,000 business owners across Australia and New Zealand. We understand the challenges they face in running a business and managing employees.
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