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Employsure wins Feefo Platinum Trusted Service Award

Published February 8, 2023 (last updated on November 29, 2023) | Adam Wyatt - Content Writer

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Employsure has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class client experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.

Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.

Tony Wheble, CEO at Feefo, said: “2022 has been a challenging one for so many businesses. I’m delighted to recognise thousands of our clients who have overcome various challenges to provide such high levels of customer service and satisfaction. The Trusted Service Awards have always been about recognising companies that go way beyond the norm in client experience and in turn receive great feedback from delighted clients. Congratulations to Employsure Australia for winning a Platinum Trusted Service Award by providing great client experience consistently exceeding targets over the past few years. I look forward to seeing them maintain their Platinum status next year and beyond.”

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